Protect Yourself and Your Home from Contractor Rip-offs, Scams and Shoddy Work!

As winter comes to a welcome end and we enter the spring season, homeowners inevitably will be besieged by offers, promotions and come-ons from all kinds of home improvement contractors and installers – plumbing, air conditioning, doors, windows, remodelers, landscapers -- you name it. Most will be legit...but some won't be.

Unfortunately, fraudulent contractors are extremely common in the home improvement industry…and they really seem to come out of the woodwork around this time of year. Because this area is so specialized and intimidating to many homeowners, it is easy to get taken advantage of by a disreputable “professional.”

Whether you are looking for a home improvement contractor to perform routine repairs, install equipment or perform major reconstruction and remodeling, here are a few simple tips to ensure that your home improvement contractor or installer is on the up and up.


Get It In Writing
Make sure to thoroughly read and understand the written contract for your home improvement project before you sign. Discuss your questions and get clarification. If you are not given an estimate and a contract in writing, or if your contractor is unwilling to explain things to you clearly, hire someone else. If you don’t understand a contract, don’t sign it; you could obligate yourself to repairs that you are not prepared to pay for. And don’t give any oral commitments to any work; as Yogi Berra once said, “An oral contract ain’t worth the paper it’s written on!”


Cheaper is Not Always Better
When it comes to home improvements, you almost always get what you pay for. Be wary of contractors that promise things that sound too good to be true. If your instincts tell you something strange is is up, you are probably right. Cheap contractors usually use cheap materials, sell cheap equipment and employ cheap, inexperienced, low-quality labor. And that can cost you a lot more in the long run -- both in operation costs and in future repairs.

Fraudulent contractors often try to scare homeowners with news of urgent or emergency repairs…or fantastic deals that you must act upon immediately. Do not let anyone pressure you into costly repairs on the spot; seek a second or third opinion to be sure. Always shop around and get multiple estimates. Focus on getting the best value; not the best price.


Check Credentials
Is your contractor properly licensed? Can he get all the permits to legally perform your home improvement or repair? Does he have a favorable rating from the Better Business Bureau? Does he belong to professional and industry trade organizations? Does he follow the industry’s best practices? Reputable contractors can answer yes to all these questions.


Get a Referral
Word of mouth is crucial in hiring a good contractor, but you have to be sure your referral is coming from a reputable source. Never base your decision on the word of a solicitor or stranger. Instead, ask friends, family members and neighbors, or consult a referral service that provides the names and contact information for qualified, pre-screened professionals in your area. Do not just go for the cheapest price estimate—take the time to get a solid referral; you could save thousands, especially if that amazing deal offered by the door-to-door salesman turns out to be a fraud. The best home improvement contractors have been in the business for some years and have a track record of customer satisfaction.


Read Home Improvement Contractor Reviews
There are plenty of websites that offer unbiased customer reviews of local businesses and contractors – among them Yelp, Insider Pages, Angie’s List, Local.com – as well as business directory sites (Yellowpages.com etc.) and search engines like Google, Yahoo and Bing. Take the time to go to these sites and check out reviews. Click Here to View a List of Customer Review Sites!


Beware of “Travelers”
“Travelers” are door-to-door solicitors that come knocking in hopes of gaining your trust and your business; this is one of the most common contractor frauds. These scam artists will talk fast, promising steep discounts on everything from roofing to bathroom remodeling. They will often cite their exclusive access to overstock building supplies as the reason for their great deals. The best way to protect yourself is to politely decline the sales pitch from the start, but you can also check the yellow pages for the name and number of the contractor at your door. If you cannot find a listing, tell him to hit the bricks.


Never Pay Up Front
No reputable contractor or installer will ever ask for payment until after the work is completed to your satisfaction, and will never require cash payment. If your contractor asks for payment up front or insists on doing a cash-only business, find a new contractor.


Do Not Get Your Own Building Permits
Another common tactic employed by fraudulent contractors is to request that you secure any necessary building permits yourself. A good contractor will do this for you — that is why you are paying him to do the work.


If You Are a Victim of a Fraudulent Contractor...
If you think you have been a victim of a fraudulent contractor, take immediate action to fix the situation. Consult a lawyer to find out if you have any legal recourse and report the incident to your local Chamber of Commerce and the Better Business Bureau. You may also need to involve local law enforcement if you believe a crime such as larceny or identity theft has been committed.


Check Out Our Contractor Checklist!
Horizon Services offers a 21-Point Contractor Checklist covering all the primary questions you need to ask BEFORE you select any home improvement contractor. It’s MUST-READING for all homeowners thinking of making any home improvement. Click Here!



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When if Comes to Home Heating, The Right Relationship is Everything!

Heating season is now upon us, and that means the inevitable need for heating system maintenance or repairs. Most homeowners are capable of handling the most basic heating system maintenance tasks: changing disposable filters, washing electrostatic filters, lighting or relighting the pilot light. But when it comes to more complex heating repairs or furnace tune-ups, the sheer complexity of most heating systems makes them inaccessible to even the handiest do-it-yourselfer. So it pays to have a reputable heating repair professional that you know well and can trust on-call to handle both common repairs and emergencies.

The following is a list of reasons why developing a relationship with an experienced heating repair technician is good common sense.

Stay on Top of Heating Repairs:
Your home’s heating system is only as good as its equipment. It is important to give these systems plenty of attention to help keep them functioning properly. A heating professional can inspect your heating system to prevent future issues, make sure your furnace or heater is up to code, make repairs, replace old parts, and recommend updates. These kinds of regular check-ups are especially important if your HVAC system or furnace is older, as some parts or components may be out of date or not up to current standards.

Never Too Much:
The average American takes their car in for service 4-5 time per year. Since you probably spend more time in your home, don't you think it needs at least half as much professional maintenance? Don’t worry if you see your heating repair professional at least two or three times a year; that's average for most homeowners. Having your heating system inspected and cleaned frequently can translate into significant savings on your utility bills, your safety, and your schedule.

You’ll Save Money:
Replacing your entire heating system can be very costly. And the number one reason that heaters and furnaces break down is because of neglect or deterioration. To help you avoid the expense of buying a new heating system or incurring a major heating repair, have a heating professional come to your home to inspect and clean your existing unit several times a year. You’ll actually end up saving money in the long run.

You’ll Save Time:
You don’t have the time to learn everything there is to know about heater or furnace maintenance, but a qualified technician does. Having a number you can call when your heating system breaks down means you can spend more time enjoying your life. To save even more time, do a heating system test run during the mid to late fall. Because winter is the busiest time for any repair professional, it helps to have an idea of your problem before you call.

You’ll Save Your Health:
Hiring a heating contractor to come inspect your property a few times a year helps guard against potential safety hazards like leaks, allergens, fire, and carbon monoxide poison. This can ultimately improve not only the health of your heating system but the health of your household, too.

Familiarity Breeds Success:
Every heating system is different. Heaters and furnaces have their own peculiarities. Do you want to waste time and money with a heating repairman who has little or no experience with your type of heating system or who has to learn on the job and familiarize himself with the workings of your heating unit? It pays to have a heating repairman who already knows your heating system inside and out and is familiar with your particular heating unit's performance and repair history.

How to Find a Heating Repair Professional You Can Trust

This is not something to take lightly. Choose a heating repair professional as carefully as you would choose a new doctor or dentist. Ask around to friends, family, local companies, or the Better Business Bureau to compile a list of trusted, quality heating contractors. Heater and furnace emergencies are no joke, and you want to be sure the heating professional you have on call is the best person for the job.

If you live in Delaware, Pennsylvania or Maryland, you can't go wrong by choosing Horizon Services for your heating service needs. Our heating technicians provide a level of quality and professionalism that is unequaled in the industry. Friendly, accountable, experienced technicians with a personal touch. It's a relationship that you'll treasure for years.


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What You Can't See May Be Costing Hundreds of Dollars in Wasted Heating and Air Conditioning Bills!

Your heating and cooling systems use more energy than any other system in your home. Typically, 46% of your entire utility bill goes for heating and air conditioning alone. For many homeowners, a large chunk of that heating and cooling bill may be completely wasted...and the culprit is hidden out of sight beneath your feet and over your head.

Your home’s air duct system is a complex network of tubes made of sheet metal, fiberglass or other materials that runs throughout your walls, floors, and ceilings, carrying heated or cooled air from your home’s furnace and central air conditioner to each room. But if these air ducts have leaks or are poorly insulated, as much as 60% of your heated or cooled air can be lost before it even reaches the registers in these rooms. That can result in a lot of wasted energy...and money. As well, ducts that are damaged or don’t work properly can create serious, life-threatening carbon monoxide (CO) problems in the home.

Sealing and insulating air ducts that are in unconditioned spaces -- such as an attic, crawl space or basement -- is extremely important and can be a great way to get a handle on out-of-control heating and cooling costs. Insulation if fairly easy to install on existing duct work. If you are buying a new duct system, consider one that comes with insulation already installed. Sealing your air ducts to prevent leaks is even more important if you want to save energy and money. If the supply ducts are leaking, large amounts of heated or cooled air can be forced out of holes or unsealed joints and lost. In addition, unconditioned air can be drawn into return ducts through unsealed joints. In the summer, hot attic air can be drawn in, increasing the load on the air conditioner. In the winter, your furnace will have to work longer to keep your house comfortable. Either way, your energy losses can cost you big bucks.

In most cases, air ducts in unconditioned spaces should be sealed and insulated by a qualified HVAC and duct work professional using appropriate sealing and insulation materials -- especially if the air ducts are concealed. If you're a handy do-it-yourselfer, here are a few simple tips to help with minor or temporary repairs to visible duct work.

• Check your ducts for obvious air leaks. Look for sections of duct work that should be joined but have separated, as well as for holes or punctures.


• If you use tape to seal your ducts, avoid the common cloth-backed, rubber adhesive duct tape that you can get at any old store. This garden variety duct tape tends to fail quickly. Instead, most HVAC and duct contractors recommend professional quality mastic, butyl, foil or other heat-resistant tapes. Look for tape with the Underwriters Laboratories (UL) logo.


• Be award that insulating ducts in the basement will make the basement colder. If the heat ducts are fully insulated, water pipes and drains in the basement could freeze and burst if the basement temperature gets too cold. Use electric heating tape wrap on your pipes to prevent this. Also consider insulating your basement walls to hold more heat in or installing heating in your basement.


• If your basement has been converted to a living area, hire a professional to install both supply and return registers in the basement rooms.


• Make sure that a well-sealed vapor barrier exists on the outside of the insulation on cooling ducts to prevent moisture from building up.
  

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Get the Lead Out...More Plumbing Contractors are Pushing Plastic Piping Than Ever Before!

Remember that famous line from The Graduate? "I only have one word for you, Ben...plastics." These days, plastics has become THE WORD when it comes to pipe material for your home's plumbing, drain and sewer line systems.

We all know that lead pipes are bad. Thankfully, most new homes and remodeled plumbing systems now use alternatives including copper, bronze, and iron pipes. Plastic pipes are yet another option that is quickly gaining popularity with homeowners and plumbing contractors.

Plastic piping is versatile. They can be made virtually without joints, which means no leaks, easy installation, less maintenance, and fewer problems down the road.

Because it’s so adaptable, plastic plumbing is generally cheaper than other options and you can save significantly on labor and installation charges.

Extensive testing has proven that plastic is durable and hard-wearing, lasting a hundred years or more in some cases. Plastic pipes outperform copper and other metals by dozens of years.

As an environmentally responsible option, plastic pipes are well beyond any other material. They can be recycled or made from post-consumer content, which makes them a green choice for concerned homeowners.

So it’s clear that there are lots of advantages to using plastic pipes over metal or other pipe materials. But is plastic piping really the right choice for your home? To answer that question, it’s important to know a little bit about the different kinds of plastic pipes that are available.

PVC (polyvinyl chloride) and CPVC (chlorinated polyvinyl chloride) are the most popular choices for plastic plumbing pipes. PVC is that stiff, rigid white plastic that we’ve all seen in various applications, from furniture to toys. PVC pipe is made from a plastic and vinyl combination material. The pipes are durable, hard to damage, and long lasting. A PVC pipe does not rust, rot, or wear over time. For that reason, PVC piping is most commonly used in water systems, underground wiring, and sewer lines. PVC pipe can be glued together with a special chemical solvent or fused and melted together by heat.

CPVC pipes are similar to PVC pipes but they are manufactured with a special chlorination production process. CPVC pipes share most of the features and properties of standard PVC pipes, but with a few differences. CPVC generally offers greater chemical and heat resistance. Structurally, CPVC is more ductile than standard PVC, providing greater crush and corrosion resistance.

Polyethylene (PE) is a flexible plastic that can be bent and shaped into just about any configuration. This kind of pipe can be curved around corners, which eliminates the need for fittings and significantly reduces the risk of leaks. Sections of PE pipe are usually joined using clamps or are melted together using heat. PE is slightly translucent and colorless; it’s a popular choice for geothermal heating systems, sprinkler systems, and other kinds of water supply systems.

Acrylonitrile Butadiene Styrene (ABS) is a hard black plastic pipe material that is similar to PVC, but generally cheaper. ABS is only appropriate for use in drainage lines and systems.

The growing popularity of plastic plumbing pipes has turned the head of many a plumbing contractor so it’s likely that yours will have an opinion about its use and appropriateness for your home. If plastic pipes are an option you’d like to consider, be sure to talk it over with your plumbing contractor. Only a trained professional can tell you if plastic is a smart way to go and should be able to give you more information about the types of plastic pipes that could work in your home.

If you have questions about whether plastic piping and pipe material are right for your home, contact Horizon Services. Our experienced plumbing, drain and sewer line professionals can give you a complete overview of plastic piping as well as other pipe material and help you make an informed decision.



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Replacing your old heating and cooling system with a new, energy-efficient heating and cooling system is a challenging decision for most homeowners. Heating and cooling can account for nearly half of the energy used in your home. You want to maximize your comfort, but you don't want to pay through the nose. The right system may cost more upfront, but save money and reduce utility bills over time. The wrong system may need constant repair, under perform or die before its time. So much to consider!

When it's time to install a new heating, ventilation, and air conditioning (HVAC) system, make an educated decision with the help of these simple suggestions:


Find the Right HVAC Contractor
Getting the right contractor is key to getting a quality installation. Make sure the contractor you choose has at least several years of experience and can provide references. Make sure that the contractor is licensed and insured. Be sure to ask for a written contract of all work in advance. And always choose a contractor’s whose service and installation technicians are certified by North American Technician Excellence (NATE). NATE is an industry-supported certification for heating and air conditioning technicians. NATE-certified HVAC technicians have met the nation's highest standards for HVAC training and knowledge.

Here are some additional things your heating and air conditioning contractor should do BEFORE you sign a contract:

• Measure existing ductwork to be sure it can handle the increased air flow of a new system
• Do a complete Load Calculation that will take into consideration window and vent locations as well as existing hot or cold areas of your home.
• Discuss with you any indoor air quality issues such as allergies, humidity levels in your home and any additional features you would like in your new home comfort system.
• Present you with several system options, not just one.
• Give you a written guarantee that your new heating and air conditioning system will perform as promised.

Bottom line: all heating and air conditioning contractors are not alike. In the end, it’s the contractor who will make the biggest difference in how the installation or replacement goes.


Properly Size Your Heating and Air Conditioning System
When installing or replacing heating and air conditioning cooling equipment, bigger isn’t always better and one-size does not fit all. Oversized HVAC equipment will cost more up front, consume more energy, provide inadequate cooling and humidification, and ultimately, need to be replaced prematurely. And don’t assume your current heating and air conditioning system is the right size either; today’s HVAC equipment is more efficient than those 10 years or older and your original system may have been sized improperly. Efficiency, not size is what you're after. Ask your HVAC contractor to thoroughly measure your home and calculate the "size" of the system using Manual J, or an equivalent industry-acceptable calculation tool.


Proper Installation is Crucial
One of the biggest factors in getting the best performance out of your new heating or air conditioning system depends on how well it is installed. Shoddy installation accounts for over half of the HVAC service calls and most customer dissatisfaction during the first year of operation. At a minimum, make sure your HVAC installation technician performs the following:

• Installs equipment in easily accessible areas for easy maintenance.
• Tests for adequate airflow and verifies that the cooling system has been charged with the correct amount of refrigerant.
• Conducts a combustion safety test after ducts are sealed to be sure all gas or oil-burning appliances are working properly.
• Replaces indoor and outdoor coils for maximum efficiency.

Sealing and Insulation
Central air conditioners, heat pumps, and furnaces rely on a system of ducts to circulate air throughout your home. Heated and cooled air can easily escape through gaps between duct joints. Ask your contractor to seal and insulate ducts throughout your home; this can improve your heating and cooling system’s efficiency by up to 20 percent!


Heating and Air Conditioning System Maintenance
Your contractor should be available to do annual check-ups and tune-ups of your heating and cooling system to help prevent future problems and keep your system in fine working order. If your contractor offers a Service Partner Plan or other kind of maintenance contract, sign up for it! It will keep you on a schedule of regular and proper maintenance, save you money over time and give you peace of mind.

Also be sure to keep your system clean and free from dust, dirt and debris. Accumulated dust and other impediments can block the flow of air and that can drastically reduce the efficiency of your heating and cooling system. Be sure to check your air conditioner or furnace filter every month, especially during heavy use months (winter and summer). If the filter looks dirty after a month, change it or clean it. Never go longer than 3 months without replacing or cleaning a filter.

Look for the ENERGY STAR Label
When deciding on a heating or air conditioning system, insist on it being an Energy Star qualified system. The Energy Star designation is your best assurance that you are are buying an energy-efficient system. Be sure to ask your HVAC contractor to estimate your utility costs of purchasing an Energy Star qualified system. Although Energy Star heating and air condition equipment may cost more initially, they will cost much less to operate over time. In fact, most Energy Star qualified heating and air conditioning products can yield annual returns of 15–30 percent in lower energy bills. That translates into hundreds of dollars in annual savings.

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